Support

Need help? We're here to assist you with any questions or issues you may have.

Desktop App Users (Recommended)

For the fastest support, use the built-in Support feature in the Recorder desktop app:

  1. Open Recorder on your Mac
  2. Go to Settings (gear icon)
  3. Click on Support in the sidebar
  4. Click "Open Support Email"

This automatically includes important debugging information like your User ID, app version, and license status, helping us resolve your issue faster.

Contact Us Directly

If you're unable to access the desktop app or prefer to reach out directly, you can email us at:

info+recorder[@]agiapplications.org

Please include as much detail as possible about your issue, including:

  • Your account email address
  • App version (found in Settings)
  • macOS version
  • Steps to reproduce the issue
  • Any error messages you've seen

Documentation

Check out our documentation for guides and frequently asked questions:

View DocumentationFAQsDesktop License Guide

We typically respond within 24-48 hours during business days.